Service Policies.

Eyelash Extensions

General Policies

All of our Lash Extension sets are a non permanent solution to extend and thicken the look of your natural eyelashes. Lash Extensions are individually adhered to each individual natural eyelash in a safe manner, to not affect the health or to damage your natural eyelashes.

When attending your lash extension appointment, you are required to attend without any eye make-up or mascara on or around your eyes. We may refuse the treatment if you do, as your eye make-up and mascaras cause retention issues. Also, attending with these on, will reduce the amount of time that we have to complete your treatment, as they will need to spend extra time cleaning and cleansing your natural eyelashes.

Due to insurance restrictions on lash extensions, we are restricted with the application of this treatment to guests under 17 years of age. Guests that are 17 years old, must be accompanied with a parent or guardian, who is required to complete our consent forms at time of appointment.

Contact Lenses

With all lash extension full sets and infills, due to the use of chemicals near your eyes, we will not be able proceed with this treatment if you attend wearing contact lenses. Our team members will not be able to complete this treatment if you attend with contact lenses on. If you attend with contact lenses on or unable to remove them for this treatment, may result in the loss of your booking fee.

Lash Refill

Please be advised for quality assurance we only infill Shelley Lash and Brow Lashes, if you have had a set done elsewhere you will need to book in a removal and a new set. Further, you must have at least 20 lashes per eye remaining to be classed as an infill, or we will not be able to perform the infill and you may still be charged. 

If it has been longer than 4 weeks, you will need to book in for a new full set of extensions as you will either have too few extensions left to qualify for a refill, or the extensions that are remaining will be far too grown out and will need to be removed and replaced anyway.

Adverse Reaction — Potential Reactions

We pride ourselves on the practice of safe and sanitary conditions before, during and after all treatments.

While all care is taken, every guest has the potential to have a potential adverse reaction, at any time. Whether this is your first appointment or one hundredth appointment. This is a natural bodily action that occurs when your body is no longer able to tolerate a particular chemical or substance.

Possible adverse reactions may present as itchiness, redness or swelling, or a combination of all of these.

We are not medical professionals and will not provide you with medical advice

In any instance of a possible adverse reaction, you must seek medical attention immediately and advise us if the possible adverse reaction. 

 As potential adverse reactions are not able to be determined without a patch test, you may request a patch test, which must be completed, at least 72 hours prior to your booked treatment.

We do not refund treatments due to potential adverse actions.

Prior Reactions

It is your responsibility to advise us if you have had a potential reaction to any treatments, prior to your appointment with us. We reserve the right to refuse a treatment based on medical history and for your safety.